Frequently Asked Questions
Everything you need to know about shopping with Highgrove House and Gardens.
What are your standard shipping times?
We typically process orders within 1-2 business days. Standard delivery within the UK usually takes 3-5 business days, while international shipping can take between 7-14 business days depending on the destination.
What is your return policy?
We offer a 30-day return policy for most items. Products must be returned in their original packaging and in unused condition. Please note that certain perishable items or personalized goods may be exempt from returns.
Are your products sustainably sourced?
Yes, Highgrove is committed to sustainability. We prioritize organic materials, artisan craftsmanship, and environmentally friendly manufacturing processes across our entire collection.
How can I track my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the courier's website to monitor your delivery progress.
Which payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as digital payment options like PayPal, Apple Pay, and Google Pay.
Do you offer gift wrapping services?
Yes, we offer a premium gift wrapping service for a small additional fee. You can select this option at checkout and include a personalized message for the recipient.